Proactive Service and Support
Our “Active IT Management” service agreements take away the burden of managing the operation and condition of your IT infrastructure. Our technical and business systems guarantee a pro-active and pre-emptive service. They deliver the management information you need to confirm that all is working as it should, and help you plan to meet your future business needs.
Your “Active IT Management” Service Agreement will include:
- Your own dedicated service manager for all your requirements
- Guaranteed response from our Helpdesk team
- Your own allocated service team
- Continuous updates on issue resolution progress
- Continuous 24/7 system condition monitoring
- Planned system maintenance with on-site attendance from your allocated service team
- Instant service team access to your desktops
- Management reports and recommendations after every service visit
- Regular planned meetings to appraise our performance and your requirements
